FAQ's
Where are you located?
On Edge Hair Stylist & Beauty is at shop 17 Archer Street Carlisle. (nearest intersection is Raleigh St).
We have a lovely big tree out the front that can hide us a little during the warmer months and also you will find a massive wooden art piece out the front of the salon that is used for seating.
How do I book?
Bookings can be made via our online booking system or by ph: 9472 4477. If you’re not exactly sure what you will be having done in terms of colour please book the closest service. Service prices are to be used as a guide and On Edge Hair Stylist & Beauty reserves the right to update prices as required.
Can I cancel or change my Appointment?
Any changes or cancellations to the reservation must be communicated at least 48 hours prior to your reservation on 9472 4477. If there is a question you would like to ask please call the salon on 9472 4477. We may not answer the phone if we are with guests, so please leave us a message.
A 30% non-refundable deposit is taken on all bookings. Your deposit can be held for your next booking when giving over 48 hours notice, you must rebook your next appointment if you’d like to keep your deposit.
You will lose your deposit should you change, reschedule or cancel your booking with less than 48 hours notice.
Cancellations on the day of your appointment will be charged 50% unless we are able to fill your appointment. Please be considerate of our stylists and other clients wanting an appointment when booking your appointment.
We have a strict No Show Policy and you will be invoiced 100% of your bill if you do not turn up to your appointment.
When should I arrive?
To maximize your experience, please arrive 5 minutes prior to your scheduled appointment. If you are lost, or running late, please phone us on 9472 4477. Arriving late might mean your service is reduced, or that we cannot honour your appointment in the time left. Please note that appointments must finish on time so as not to inconvenience our next client, and full fees apply to shortened services.
What is your customer service policy?
We will always do our best to accommodate all of our guests in any way we can.
We provide special deals from time to time although we will not “barter” our prices down as we value our highly trained staff and the education they have undertaken during their career to provide a high level of service. We also use high quality products which do influence the overall pricing, although we know our customers get better results for longer.
Do you have any special considerations?
For any allergies, conditions or disabilities not advised at the time of making the reservation, please contact us so we can best accommodate your needs and assist in the appropriate service. Whilst all care is taken, On Edge Hair Stylist & Beauty cannot guarantee any of our treatments are completely free from traces of allergens, or appropriate for any medical condition. Please seek prior advice from your doctor or healthcare professional.
Where can I park?
There is street parking available on Raleigh Street or in the front of Salon on Archer St (thou these have time limitations) or behind the salon there is a small carpark. All FREE!
Do you sell gift Vouchers?
Gift vouchers from On Edge Hair Stylist & Beauty may be purchased and valid for 12 months, redeemable for services or retail unless otherwise noted on the voucher.
Can I give you feedback after my service?
We are passionate about achieving the kind of service we like to receive ourselves as customers – that’s why we value your input and feel extremely grateful when you’ve taken the time to share your views. If you have had a great experience let us know and we will pass this onto our staff. If you haven’t had a great experience please let Kylie (Salon Owner) know in order to take steps to resolve concerns and ensure we are improving and continuing to do things better. Your comments and experience will be discussed with our team and used for training and process improvement.
There are several ways in which you can provide your feedback. Phone: 9472 4477, email info@onedgehair.com.au or PO Box 453 Belmont WA 6984
Do you offer refunds?
On Edge Hair Stylist & Beauty will not accept products that are no longer in their original condition due to hygiene purposes.
Requests for exchange must be within 48hrs of purchase.
We do not offer refunds on hair services, although we are willing to fix any mistakes or have you come back in free of charge if there is something not quite to your satisfaction regarding your hair. Please be assured that this is never an uncomfortable experience and we are more than happy to ensure that you love your new style. Our policy is that you must notify us within 48 hrs if any concerns and be able to come back within 7 days of original appointment.